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Personal data will be collected and processed by LOI Medical SRL only to the extent permitted by the General Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data as well as the free movement of such data (GDPR).

Which categories of personal data do we process?

We usually collect personal data directly from you, so you have control over the type of information you provide to us. When placing an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, phone number, etc.

We do not collect nor process sensitive data included by the General Data Protection Regulation into special categories of personal data. We also do not collect or process data from minors.

What is the purpose of data processing?

We will use your data for the following purposes:
1. For the provision of LOI Medical services for your benefit.
This general purpose may include, where appropriate, the following:

  • This general purpose may include, where appropriate, the following:
  • Solving problems of any kind related to an order or purchased medical products;
  • Solving problems of any kind related to an order or purchased medical products;
  • Providing support services, including providing answers to your questions about your orders and purchased medical products
2. To monitor the efficiency and safety of our products.
We will always offer you quality products that suit your needs. To do this, we may collect and use certain information about you. We may invite you to complete satisfaction questionnaires following the completion of an order or we may conduct, directly or with the help of partners, market research and studies.
We base these activities on our legitimate interest to deliver a quality medical product, always taking care that your fundamental rights and freedoms are not affected.

Who can have access to your personal data?

Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

  • courier service providers;
  • payment/banking service providers;
  • market research service providers;
  • IT service providers;
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third-party legal entities is made in accordance with the legal provisions on data protection and confidentiality of information, on the basis of contracts concluded with them.

How do we protect your personal data?

We are committed to ensure security for your personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.
Data is stored on secure servers.
Despite the steps taken to protect your personal data, we would like to point out that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, with the risk that the data will be viewed and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

At your own request we assure you the right of access, intervention, opposition, rectification or deletion of your personal data, in accordance with the legal provisions. To exercise these rights, you must send an email to specifying the request in detail.

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